Legal
Privacy Policy
Effective Date: January 1, 2024 | Last Updated: April 2025
Ascend Benefits Group LLC ("we," "our," or "us") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information you voluntarily provide when you fill out forms on our website, contact us, or request a consultation. This may include:
• Your name, email address, phone number, and company name
• Number of employees and insurance needs
• Any additional information you choose to share in messages or notes
We may also collect non-personally identifiable information automatically, such as browser type, pages visited, and time spent on the site, to improve your experience.
2. How We Use Your Information
Ascend Benefits Group LLC uses your information to:
• Respond to your inquiries and consultation requests
• Provide insurance advisory services tailored to your needs
• Send relevant communications about our services (you may opt out at any time)
• Improve our website and customer service
• Comply with applicable legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. How We Share Your Information
We may share your information with trusted third parties only as necessary to provide our services, including:
• Licensed insurance carriers and underwriters for the purpose of obtaining quotes or coverage on your behalf
• Our strategic partner KTB, a OneDigital company, for benefit administration and consulting purposes
• Service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
• Government or regulatory bodies when required by law
We require all third parties to maintain appropriate security measures and to use your information only for the purposes we specify.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of the website may not function properly without cookies.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8. Your Rights & Choices
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
To exercise any of these rights, please contact us at [email protected].
9. Changes to This Policy
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ascend Benefits Group LLC
Email: [email protected]
Serving Pennsylvania, Maryland & Surrounding States